BEAS realises the significance of its customers’ application systems and their role as crucial drivers of growth that implement and enhance process efficiencies of their business. BEAS’s Application Maintenance services enable its customers to maintain and sustain these key business assets and gain essential competitive advantage. BEAS further advice on feature augmentation and modernisations to ensure sustenance to these assets in the ever-emerging technology landscape.

BEAS’s maintenance process defines an OWN – MANAGE – REFINE model which not only ensures very high asset availability, by adhering to strict Service Level Agreements ( SLAs), but also employs several analytical processes to identify recurrent issue types and root-causes to eliminate recurrent issues through planned improvements to the application. It also applies tools to find out all possible execution paths and usability options and perform proactive tests to ensure accuracy and sustained health. Other important maintenance activities are to eliminate potential security risks in the application in terms of access rights and intrusions as well as refurbishing codes that could consume higher amounts of resources. BEAS does all the above within accepted Service Level Agreements and ensures compliance.

During the maintenance process BEAS employs Configuration management and versioning tools to ensure archival of Code versions to ensure complete traceability.

BEAS also provides proactive technology specific maintenance such as database monitoring and data management to ensure high availability, higher performance, response optimisation and business continuity.